When Arcus advised my late parents, I was very grateful for the patience and sensitivity that was shown. In my own dealings with them, I always feel that I am in safe and competent hands.
My adviser has, at all times, been courteous, professional and provided an exemplary service, often investing significant time and effort into researching issues for which they received no specific financial benefit and did not fall into their remit.
Since becoming redundant, my adviser has provided clarity on the financial issues I was facing and given me the courage to move forward. They also provided good advice on where to invest my savings, which will support me and my partner into old age.
I had reached 55 and was looking to cash in part of my pension. I gave my adviser all my details and he sorted everything out. I had two small pensions which he dealt with, and he was pleasant and professional at all times.
Even though there is a risk of information overload with buying a house, my adviser always explained things thoroughly and calmly which made the process less stressful. It's been incredibly reassuring to have them on our side.
We’ve used our adviser at Arcus for more than 13 years and find that he only gives true and honest advice. He’s never pushy and always puts our best interests first. We’ve recommended him to family and friends and will continue to do so.
From the very start, my adviser made me feel comfortable discussing financial matters and going into great detail to help me understand and make the right decisions for me. He builds up a trusting and friendly relationship.
I am so grateful for the valuable advice my adviser provided and for taking the time to speak with me. He’s truly a great adviser and I will recommend him to my friends and family in the future.